The front desk is where the critical event night software activity takes place: check-in, recording sales, and check-out.
We recommend identifying and annointing a team member that is very comfortable with the software to Front Desk Poobah for your event.
This is an area that deserves (and often requires) a dedicated point person. Remember - no matter how wonderful the decorations or meal, no matter how entertaining the bidding is, long delays at check-in or check-out that goes awry will taint the memories of your big event.
So identify your Poobah early and task him/her with:
- ensuring the front desk crew gets the training they need to handle their assignment with aplomb,
- the hardware is set-up and tested at least 3 hours prior to check-in,
- manning the Front desk troubleshooting station during your event.
Once your Poohbah is annointed, be sure to provide their name and cell phone number at Admin > Site Settings > Customize Your Site > Organization Info > Event Night Contact. Our support team monitors Gala events in progress and occasionally notice potential problems before they become evident at your event. . .