Q: How can I edit individual bid or description sheets?
A: The format of the forms is fixed and once generated (in PDF), the forms cannot be individually edited without editing the individual item record. Forms have designated spaces for different types of content (Item Name, Description, Restrictions etc) and the font size in each space adjusts automatically to accommodate the amount of text within the space. If an item has 3 paragraphs of description, and a 3 word restriction, the restriction font may be oversized in comparison. You can "trick" the formatting to readjust the font sizes by editing the affected item and adding lines/spaces prior to the restrictions text and/or reducing the amount of description text.
Q: Why is the text small even though there is a lot of empty space?
A: If you edited your descriptions in a word processing program and copied them to the catalog, you may have brought along a bunch of hidden garbage html. Cleanup steps while in item edit mode:
1. Highlight and Copy all the text of the description.
2. Click on the Source icon on the html editor (lower right) and highlight and delete everything in the box.
3. Paste the text into the box while in Source mode.
Q: Why don't the description sheets show the formatting I created for my item descriptions?
A: The HTML formatting created in the Text Editor boxes is web specific and only appears online.
Q: Why aren't QR codes displaying on my print materials?
A: QR codes only display on description sheets of items that are only available for online/mobile bidding or purchase - they cannot be used on items or forms that allow both online/mobile AND paper bidding.
- Make sure the "Hide QR codes" setting is not checked at Site Settings > Items > Printing > Bid and Description Sheets.
- Confirm that the item(s) have only the bidding/purchase via "online/mobile" checkbox flagged.
Q: Why are the forms created in PDF? I'd like to be able to edit them. . .
A: The forms are generated in PDF to ensure consistent display and to allow files to be forwarded directly to your printing vendor. While 98% of customers use the printed materials generated by the software, you have the option of downloading the desired data into a mail merge document (outside of the software) to create your own custom forms:
1. Create a template for your desired form.
3. Use a mail merge tool to link each column of data to the desired location on your template.
4. Run the mail merge, edit individual records as needed, then print.
Q: How can I print a description sheet for my raffle?
A: Edit the Raffle item(s) to type = silent, generate the description sheet, then edit the item back to the correct type.
Q: Why aren't my images displaying on the description sheets?
A: Make sure you have selected Images to appear on your description sheets at Site Settings > Items > Printing > Bid & Description Sheets. Only one image is displayed on printed materials (the first one uploaded). If you have multiple images, you may need to remove one or more and upload again to display the desired image.
A: Go to Admin > Print Materials > Formatted Item List. This will generate a formatted list of all of your items in a Word document sorted by item type and bidding manner which you can then edit and format as desired.
Q: How do I add images to my catalog?
A: Images are not stored on your auction site so it is not possible to simply download them into your print catalog (images are uploaded into cloud storage and your site references a unique URL to display the image).
To include images in your printed catalog, you will need to download the images - either from their original source or from the cloud storage. You will have greater formatting flexibility with the original source, but if you want to download from the cloud storage - here is the easiest way to do so:
1. Go to Catalog > Customize view > choose only Images, Item number, Name and Type > Save to view new report.
2. Click on Item Number column header to sort.
3. The draft word catalog is in the same order as the report you have just created. You can capture the photos (in catalog order) from your computer on a zip drive and your designer can use the catalog grid view as a reference to find the image in the file:
- Click on an image, then choose Save Image As to save a thumbnail size image to insert in the catalog.
- If a larger image is desire, click on the Item Name in the grid to view the image as it is displayed inside the item, then click on the image and save as. The thumbnail images have the advantage of being consistent, though small, size.