FAQ: Why does the system say it cannot find the guest when I can see their name and know they are in the system?
A: The search box is an auto complete/search box but the user needs to select the record to go forward. Click on the correct name to "pull" it into the box before hitting "Continue." Rolling over the name on the list does not select it unless it is clicked.
FAQ: I checked in the wrong person, how do I undo the check-in?
A: Go to: Tickets > Edit Guest > uncheck box "Guest checked in" > Update Selected User.
FAQ: Linked guests now want their own bidder numbers. What do I do?
A: If they are already checked in:
Click on "Sell a Ticket" > Choose a $0 ticket and complete the sale for the second person with their own bidder number. Edit duplicate guest (still linked on first ticket) to "Do Not Use" so no volunteer looks them up and finds one name with two numbers.
B: If they are not checked in yet:
Someone with ADMIN Privileges should go to Admin > Site Settings > Gala Auction > Linked Bidders - Find couple and click on "Unlink" button.
FAQ: Can I vault a credit card after someone has checked in?
A: Yes, you can vault a card and/or update contact info by simply repeating the check-in process and swiping the card and/or updating contact info. A guest can be checked in multiple times without any penalty or negative effect.