New! Vanco now allows refunds processed through third party software so you may now issue refunds in a single step, directly from the Order. The Manual Refund setting will be automatically disabled when sites using Vanco are upgraded to the integrated refund feature (July 20) and/or when credit card settings are migrated from previous event sites. If you wish to continue processing refunds manually (two steps, process on Vanco website, then again in software), please contact support.
Vanco has three special requirements:1. Requires encrypted card readers (swipers). Card info can be entered manually or you must acquire encrypted card readers from Vanco directly.
2. Requires matching billing address info in order to vault credit cards. The software will automatically add these fields to your ticket and registration forms if you haven't already done so. The address fields will be displayed, but not automatically required (users will have to complete them in order to process a credit card). You may opt to require this info from all users by editing your ticket field settings.
To setup Vanco as the gateway on your event site, you'll need:
1. Current Software subscription and a Chair login for the event site
2. The ability to login to your Vanco account:
- User ID
- Client ID
To connect your gateway to the event site:
Go to Admin > Site Settings > Payment / Credit Card > Setup Gateway
Note: Vanco allows you to designate "Funds" within your account to direct transactions to.
To flag transactions from your event site to a specific fund, Add a colon then the code (no spaces) to the end of your API login:
Example: E12345WS:ES12345:7 will flag all future transactions from the site for the Fund w/code = 7. Flags can be changed midstream (will not be applied retroactively) but all transactions from a site will be flagged with the specified code.
To View Transactions with Fund Flags:
Login to your Vanco account > Report Generator -> Daily Processing > View
Make sure Include Funds = Yes and choose Report Format = HTML to view online.
Finish setting up credit card processing on your site:
Go to Admin > Site Settings > Payment / Credit Card > Credit Card General
Be sure to test with a live transaction. and remember that transactions for amounts < $5 will fail.