Invitations to Bid provide a Personal Link which automatically logs the user in and brings them to a welcome page, where they can choose their online bidding name and vault their credit card (if requested or required) before continuing to the catalog to browse and bid.
Standard subscribers can send email invitations from the Users or Tickets pages:
- The Users page is ideal for sending invites to as wide a pool of your supporters as possible. This page also has the most advanced filters for selecting specific groups of supporters (such as users who have been invited, but not yet placed a bid or users imported from a specific spreadsheet) so it is well-suited for targeted messaging.
- The Tickets page is the easiest place to send invitations from if you are targeting guests that have tickets to your event for pre-bidding and/or post-event offers of unsold items and/or signup party spaces.
- Invitations to Bid can be auto-sent as tickets are sold or issued by enabling the setting at Admin > Site Settings > Online Auction > Signup and Invitations.
Plus and Premium subscribers have additional tools for sending email and SMS/text invitations for mobile bidding (and other online events).
Tip: Three invitation email templates are provided: Invite to Bid, Follow-up Invitation to Bid and Automatic Invitation to Bid. The separate templates allow you to tailor and retain different messaging for initial vs follow-up vs auto-sent invitations.
These instructions cover the first two templates, which you can trigger to send to selected users.
The Automatic Invitation to Bid is sent by the software when 1) auto-send when tickets are issued and 2) if an existing user attempts to signup to bid with a recognized email address.
Troubleshooting Missing Emailed Invitations:
- Verify the email address on record is correct and accessible from the guest's phone. To resend to a different email address: click on the email address to edit, then resend.
- Verify that email wasn't directed to spam or junk folder.
- Ask guests to refresh their inbox (swipe down on iphones). To minimize battery and data usage, most smartphones are configured to check for new messages every 15 minutes