Your event has ended, but there are probably at least a few orders that need attention.
While it is possible to continue using the Auction Night Tasks to sell items and/or check out guests, the Order page offers much better tools for handling post event clean-up.
This article describes the easiest ways to identify which orders need attention, then provides instructions for adding payments and/or resolving issues.
Review unsold items:
It's a good idea to quickly review any items that remain unsold:
- You may find items that were indeed spoken for, but did not get placed in buyer's carts (then can do so while you're still processing payments for open orders.)
- You can also start thinking about whether you want to offer items that are still available online (either in an online auction or for a fixed priced in a Fundraising Campaign page). Deciding soon will allow you to promote the items still available in any post event messaging you distribute.
Go to Catalog > sort by Qty on Hand to review items with qty > 0
Review and Apply Payments to Orders with Vaulted Cards
For guests/orders with a vaulted card, you can trigger the credit card payment, then email or print a receipt for the transaction.
Note: The option to "bulk process" all vaulted credit cards is available with an Acorn, Plus, and Professional subscriptions. Essentials and some Legacy subscriptions must apply payments to each order individually.
Go to Orders > Common Filters > Open Orders w/Vaulted Card.
Manage each order:
Collecting Payment on Orders w/o Vaulted Cards
The easiest way to collect payment on orders without vaulted cards is to use the Self Check-Out feature to invite guests to pay online. Complete instructions here.
If any orders remain unpaid, you'll need to contact buyers individually to arrange for payment, and manage the order accordingly.
* Self Check-out feature is not available with TipTop subscription.