Your event has ended, but there are probably at least a few orders that need attention.
While it is possible to continue using the Auction Night Tasks to sell items and/or check out guests, the Order page offers much better tools for handling post event clean-up.
This article describes the easiest ways to identify which orders need attention, then provides instructions for adding payments and/or resolving issues.
Note: there is no "bulk process" option for charging all vaulted cards in a single action, payments must be applied to each order individually.
Review unsold items:
Go to Catalog > sort by Qty on Hand
It's a good idea to quickly review any items that remain unsold:
- You may find items that were indeed spoken for, but did not get placed in buyer's carts (then can do so while you're still processing payments for open orders.)
- You can also start thinking about whether you want to offer items that are still available online (either in an online auction or for a fixed priced on the Donate Now page). Deciding soon will allow you to promote the items still available in any post event messaging you distribute.
Identify open orders needing payment:
Go to Admin > View Reports > View Summary Reports > Sales/Revenue > Order Status Overview > Unpaid Orders
View and Select unpaid orders:
Manage the order:
Note: You can use the Self Check-out feature to invite guests w/o vaulted cards to pay online.