These instructions are for customers using any gateway other than WePay. If you are using a WePay gateway on your site, be aware that WePay has unique test transaction requirements. Please see instructions for WePay test transactions here.
Nothing brings peace of mind like a successful test transaction with a valid credit card!
There are several ways to conduct a live transaction test - this method is the simplest because it requires no set-up other than credit card processing.
Go to Orders > Add Order:
Add New User:
Enter a name only*: Test Transaction, then click Generate Order button.
*Entering name only will test for high AVS (Address Verification Settings) on your gateway. We recommend lowering AVS for your event to reduce the number of failures due to missing or incorrect billing address components.
Add Cash Donation to Order:
Click on Add Cash Donation button in Purchases section:
- Enter a Custom Amount of $2 *Note: NMI and Vanco have a $5 minimum for transactions.
- Click Continue
Complete Payment Form:
Click on Add Payment button to display Payment form:
- The payment form will include any fields your gateway requires for cc transactions (WePay requires valid email + zip code, School Pay and Vanco require complete billing addresses.
- Enter valid credit card information
- Make sure "Store card in vault for future purchases" box is checked
- Submit Payment
Review Payment Status:
Status of the payment will display in payment section.
If the credit card transaction is successful - you're good to go.
If the transaction failed, click the info icon to view the error code and/or explanation and review the troubleshooting tips if necessary.
Follow to Bank Deposit
Verify that the funds are deposited to your bank account (typically takes 24 hours).
Refund Test Transaction
Once you've confirmed that the funds deposited in your bank account, test the refund process by refunding the test transaction payment following these instructions.
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