In order to vault credit cards using an Authorize.net gateway, you must enable the Customer Information Manager (CIM) on the Authorize.net website. We also strongly recommend lowering your AVS security systems, at least temporarily during your event to reduce failed transactions due to smudged CVV and mismatched billing addresses.
Note: Authorize.net has recently discontinued the $20 monthly fee for CIM on new accounts, so if you have a new Auth.net gateway, you should enable CIM now.
If you have an older Authorize.net account and have previously paid the fee, that fee structure still applies.
To adjust your settings, you must have the ability to login to your Authorize.net account.
Enable CIM to allow card vaulting:
Go to Tools > Customer Information Manager > Sign up:
Note: If CIM is already enabled on your account, a Customer Information Manager page will appear, and a link to "Discontinue Customer Information Manager (CIM) and terminate your CIM Service agreement" will appear below the Profile form.
Accept Terms and Conditions:
Confirm that CIM has been enabled:
Recommended: Verify your Auth.net account security settings to reduce transaction failures:
Go to Account > Settings > Security Settings > Address Verification Service:
Address Verification Service (AVS):
Important! If your ticket forms do not collect complete billing address information for each guest (via required fields), your AVS settings MUST be lowered.
Card Code Verification (CCV):
Go to Account > Settings > Security Settings > Card Code Verification:
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