Your Deluxe Payment Platform account provides access to your account settings and tools for managing current transactions. We've provided illustrated instructions for these common tasks in this help article:
- Providing access to other team members
- Enabling notifications of individual transactions and deposits made to your bank account.
- Viewing all SUCCESSFUL transactions.
- Verifying whether an individual transaction was successfully processed or not.
- Using the portal for processing a transaction directly through Deluxe Payments rather than the software.
Login to Deluxe Payment Platform
Login at: https://payments.deluxe.com/gateway/login
If you are unable to login, contact the account owner and ask them to add you to the account (see step 1).
1. Providing access to other team members
Go to: Settings > User Management > Create New User
Note that the user list will not show your name. If you would like to edit your profile, click on your name in the upper right.
2. To enable notifications
- From the Dashboard, click on your name in the upper right > Messaging Options
- Click to provide an email for the desired notifications Select the desired notification
3. To verify the status of a transactions that encountered "communication errors"
- From the Dashboard, click on Realtime Transactions in the left sidebar
- Adjust the Date Range if needed to locate the transaction
- Verify the status to determine if the transactions was completed or not.
4. To process a payment directly on the Deluxe gateway
- From the Dashboard, click on Payments in the left sidebar
- Complete the Payment form (buyer info and cc details) then click the Charge button.
5. To refund a transaction directly on the gateway
Note: this is very uncommon - refunds should only be issued directly on the gateway in the rare event that payments/refunds are out of synch between the gateway and the software. If in doubt, contact our support team before issuing the refund here.
- From the Dashboard, click on Realtime Transactions in the left sidebar
- Adjust the Date Range if needed to locate the transaction
- Click on Action > Refund next to the desired transaction
Adjusting or Disabling Fraud Tumbling Settings
Fraud Tumbling Settings are designed to prevent criminals from testing stolen credit cards on your event site and other nefarious schemes. When the number of attempted transactions (successful or failed) exceed the limit for the time period, future attempts are failed with the error message [fraud name tumbling] or [fraud card tumbling].
If you expect your supporters may make multiple payments during a period of your event - you may need to adjust or disable these setting for the duration.
Go to: Settings > General Settings > Fraud Tools:
Still have questions?
We have provided answers to these FAQ as a convenience to our customers - if you still have questions about your Deluxe account, reporting or specific transactions - please contact the experts on the Deluxe Support Team.
Their help desk is available 24/7 and is staffed by real (and friendly) people! You can reach them by calling 888 453 4538 or clicking on the Live Chat icon in the lower right corner on FirstView™ screens.
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