IMPORTANT!! WePay has informed us that they will halt payment processing on July 12, 2024. If you recently completed your event, this will not affect payments and refunds already processed on your site, but you should process and/or refund any open orders by July 12, 2024.
You may still use the instructions below to generate reports from your existing WePay account.
Be aware that for future events you will need to set up a new credit card gateway account.
Acorn and Essentials customers can apply for an account with Deluxe, our new partner for integrated payment processing.
Plus and Professional customers may apply for a Deluxe account or choose from other compatible gateway options.
Note: All of the payment gateways we support are unrelated businesses with their own policies, practices and help desks.
Although WePay accounts are created from our software, WePay.com is a separate entity from SchoolAuction.net. We do not control or have access to your WePay.com account.
As a courtesy, we are providing instructions below for viewing and generating basic reports from a WePay.com account. For more specific or detailed help, you'll need to contact WePay's customer support directly.
Login to your account at WePay.com
If necessary, you can find the email used to create the WePay account on your event site at: Site Settings > Customize Your Site > Payments/Credit Card > Setup Credit Card Gateway.
Home / Landing Page
If you do not land on the Account Activity screen, it's because you have not yet completed your account set-up - instructions available here.
Calculating Totals on Exported Data
If the WePay report does not provide the totals you are looking for, download CSV exports your data into a spreadsheet. To calculate column totals in Excel, select the column cells you want totaled, then Click on the Sum tool to calculate and display the total below the selected cells.
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