Thanks again for choosing our company to help with your upcoming fundraiser. In addition to the software itself, your subscription includes assistance in setting up and using your site.
The Dashboard is the page you land on after logging into your site, and its Help Overview Maps can guide you every step of the way. The Help Maps chart the typical tasks (in consecutive order) for producing Galas, Online Auctions, and Other fundraising events. Clicking on any Help Map task button takes you to an overview article to help you get started with that task.
24/7/365 Help Resources
Many auctions are run by volunteers, and much of the work takes place outside of the normal 9-5 workday - often in "snatched" moments of free time. We've worked hard to make the software intuitive and easy to use, but if you get stumped you can quickly find answers - any time of the day or night.
On every page of your website, help is just a click away
A Help Widget displays on the right edge of every page of your site.
Click on Help to:
- Access the illustrated instructions in our online Help Library
- Contact our Support Team (and access your support requests and our responses)
- Check out our blog for updates, tips and trends in auction fundraising
Psst! Pass it on...
Congratulations! You just became your team's Auction Software Expert! Which makes you amazing and valuable and one of our favorite people ever. But it also means your other team members might drive you crazy with questions about the software. Why not turn them into Experts, too? Forward this email to them and make sure they read it. (If you want to give them a test, we're not opposed to that.) Teach 'em to fish, right?
Cheers 'til next time,
Your Auction Support Team
P.S. Tomorrow we'll send you the next email in this how-to series, but if you just can't wait, jump ahead and learn how to Get Started by Adding Content.