IMPORTANT!! WePay has informed us that they will halt payment processing on June 27, 2024. If you recently completed your event, this will not affect payments and refunds already processed on your site, but you should process and/or refund any open orders by July 12, 2024.
You may still use the instructions below to update your existing WePay account.
Be aware that for future events you will need to set up a new credit card gateway account.
Acorn and Essentials customers can apply for an account with Deluxe, our new partner for integrated payment processing.
Plus and Professional customers may apply for a Deluxe account or choose from other compatible gateway options.
WePay.com uses state-of-the-art security practices to protect your data. But as we hear on the news all too often, even the best-secured systems can fall prey to data breaches. Making two simple changes to your WePay.com account can enhance your account security:
- Enable Multifactor Authentication for your account
- Add a second trusted administrator for your account
These adjustments are quick and easy to make. A few minutes of your time now will pay off in the unlikely event of a future data breach or stolen password.
Enable Multifactor Authentication
Unfortunately, even a strong password can be stolen. If you are using the same password on multiple sites, multifactor authentication can protect your account, even if your password is stolen, by adding a second level of protection: a special one-time code generated on your mobile phone or sent to you by WePay via SMS (text).
Log into your WePay.com account. Go to Security > Authentication.
After you verify your mobile number, you'll have the option to make your computer a trusted device on your account. You also have the option to set up a Google Authenticator to receive your security code if you'd rather not receive it via SMS (text).
Add a Second Trusted Administrator
It's never a good idea to put all of your eggs in one basket. People take vacations, or sick leave, or move on to other jobs at other organizations. Adding a second trusted administrator to your WePay.com account ensures that if your primary administrator is unavailable, you can still make changes to and monitor your account.
Log into your WePay.com account. Go to Settings > Members.
The invited member will receive an email from WePay.com with instructions for completing the Add Member process. Once they've completed this, they should set up their own Multifactor Authentication.
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